Our shipping costs are £3.99 to all designated countries. See shipping policy for our active locations.

We offer free shipping to all of our active locations on orders over £50.

Your order may be subject to import duties and taxes which are incurred once a shipment has reached your destination country. Waterbabes is not responsible for these charges if they are applied - they are your responsibility as the customer. Please see shipping policy for more information.

If your order has been delivered, please check all locations at the delivery address/neighbours.

In the instance your parcel can not be located we recommend checking the tracking ID via the courier website.

If you're still having trouble, please reach out to us - contact@waterbabes.co.uk

Once your order has been dispatched from the warehouse you will receive tracking/courier information. Please use the ID to track your parcel via the courier website If you have further questions, reach out to us at contact@waterbabes.co.uk

To start a return please email us at contact@waterbabes.co.uk

If your return is accepted we will send you full instructions including a returns form and shipping label. Please see our return and refund policy for more information.

At this time, we’re unable to offer a free returns service. We recommend using a trackable shipping method and keeping your receipt or proof of postage until your return has been fully processed.

If your first order was placed using a welcome discount code and you choose to return it for store credit, we’ll make sure the discount is honoured on your next order.

So we can reissue your discount code please reach out to us - contact@waterbabes.co.uk

We’re truly sorry you received an item that isn’t up to our quality standards. This isn’t the experience we want for our customers, and we’d love to make it right for you.

Please speak to our team at contact@waterbabes.co.uk

We’re really sorry your order wasn’t quite right. This isn’t the experience we want for our customers, and we’d love to make it right for you.

Please reach out to us at contact@waterbabes.co.uk